How do I access counselling at Crossline?

Crossline is run by two coordinators who are happy to discuss any questions you may have about counselling. You can either phone on 01622 754447 or email at If counselling seems to be the right next step for you, we will then book up an assessment with you.

What can I expect in the assessment and what happens afterwards?

The assessment is to understand the reason you wish to have counselling, your availability and for you to ask any questions you may have. It is with a Crossline coordinator and takes approximately one hour and can be face to face or over zoom. If Crossline is the right fit for you, we will then place you on a waiting list until a counsellor becomes available.

Do you offer counselling to children?

Yes, we see young people aged 15 years and above at Crossline.

Do you see couples?

Yes, we see couples and have 4 trained couple counsellors. An assessment will be with both partners to ensure the work can move forward together.

What if I miss a session?

Crossline’s policy is that we ask for 24 hours notice if a client is unable to attend a session. All sessions must be paid unless pre-arranged with the counsellor.

Crossline is a Christian organisation, what if I am not a Christian?

Crossline welcomes anyone seeking counselling regardless of personal faith or circumstance. Crossline is a faith based but not faith biased charity.

What if i might struggle to pay for counselling?

Crossline keeps its costs to a minimum as our counsellors are all volunteers. However, if cost is a concern, then we will discuss this with you during the assessment as we do not want finances to be a barrier to you accessing counselling.